Use artificial intelligence to boost your customer service emotional intelligence
Oblivious. Out to lunch. Insensitive. Preoccupied. Unobservant. We’ve all suffered from these lapses at one time or another. They are worse for some people yet others seem to be able to avoid these pitfalls almost all of the time. You know when you’re dealing with someone who is oblivious to your condition. You could be […]
read moreSmall business survey affirms positive U.S. economic outlook
I think Wells Fargo and Gallup could have used a Magic Eight Ball to summarize the findings of their most recent Small Business Index Scores: Outlook good. The 2018 Q1 index came in at 106, down merely one point from its decade-high level of 107 notched in the final quarter of 2017. Some highlights of […]
read moreThis week in small business: Make your own reality, optimize mental health, and boost sales
This week’s batch of content from around the Interweb is almost magical. Learn how to create your own reality in four steps and do your online marketing in an hour a day! And those are just for starters… Leadership, management, and productivity Things got you down? Christine Comaford contends that you can craft your own […]
read moreFree Small Business Week Webinars Start Tuesday
The SBA and SCORE are hosting a free “Virtual Conference” during National Small Business Week. The events are scheduled for May 1 through May 3, running each day from 12:30 to 6:30 ET. The virtual conference will use the webinar format and you can register here. Below is a list of the webinars that will […]
read moreWhen red ink might be a good thing: How tattoos are becoming a measure of company loyalty
Looking for a way to measure employee satisfaction with your company that’s totally up with the times? Simple. See how many on your team have tattooed your company logo to one or more places on their anatomies. The Wall Street Journal reports that a growing number of people are getting tattoos that memorialize their working […]
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